Knowing your online audience and using data effectively

Katie Melua
Katie Melua

Lesson time: (7min 25sec)

Sammy Andrews on making your online data work for you - why owning your own mailing list matters more than social followers, and how to turn fans into direct contacts.

Course preview

This lesson is part of the course Become a Pro Musician
Watch a preview of the full course below.

Lesson transcript:

The Power of Data for Artists in the Digital Age

Social networks are brilliant, and you can't question the potential power they have. However, artists really need to understand that this data isn't theirs. In theory, you are building a database for companies like Facebook, Twitter, or Google. They give you permission to access it, but that access can be very limited.

The Challenge of Social Media

  • Paid Access and Drops in Organic Engagement: We're seeing more paid access, and organic engagement rates for posts on social networks are dropping.

  • Control Over Your Data: If you have your own site and your own mailing list, you control that data. I spend a lot of time talking to artists about this.

Convert Followers into Your Data

One of the main goals should be to convert social media followers into your own data.

  • Initiatives to Convert:
    • Try converting Facebook fans into email addresses or phone numbers.
    • Retargeting on websites can help follow people around the Internet with ads, but this data still doesn't belong to you.

The Importance of Direct Fan Engagement

Even with digital streaming platforms (DSPs) like Spotify or Apple, while it's great to see follower counts rise, remember that this is still their data. The real power lies in having direct access to your fan base.

Direct Communication Benefits

  • Email Addresses: Collecting fan emails allows you to communicate directly.
  • Upselling Opportunities: You can upsell merchandise or live events directly to your audience.

Historical Lessons: The Fall of MySpace

MySpace is a lesson to us all, social media platforms can sink overnight. If platforms like Facebook or Twitter were to disappear tomorrow, your fan base could be gone too.

Stay Current

It's essential to keep up with emerging social networks. For example, if a significant number of your audience moves to platforms like Snapchat, you need to engage there actively.

Data: An Artist's New Best Friend

The digital age has allowed artists and managers to access an incredible wealth of data. Artists have never known their fan base better than today.

Key Data Insights

  • Geodata: Use geodata from social networks and analytics to make informed decisions about tour routing.
  • Social Network Preferences: Understand that not all fans are on the same platforms.

Merchandise Decisions

Keep in mind who your audience is when making merchandise decisions. For example, if your audience is predominantly 16-year-old girls, they might not be interested in items like T-shirts meant for older males.

Audience Analytics for Events

Data can guide many decisions relating to live shows:

  • Venue Decisions: If you know your audience is primarily female, the venue can prepare better facilities.
  • Stock Decisions: Understanding your audience can influence what products to stock at venues.

Streaming Data Insights

Streaming services provide more data about listeners, offering insights into:

  • Casual Listeners: Understanding who listens casually can impact touring and record sales.
  • Real-Time Analytics: Use analytics platforms to measure the effectiveness of marketing efforts, adjusting strategies in real time.

The Role of Brands in Artist Promotion

As brands step in to support artists, they're looking to target specific market segments. If managers can demonstrate that they have access to a specific audience, this can open up new revenue streams.

Embracing Branding

Even genres that might not traditionally align with branding can tap into this.

  • Identifying Brand Ambassadors: Artists may already be brand ambassadors through their choices in lifestyle, like clothing and musical instruments.

Data Applications for Growth

Data can expand your fan base beyond what you currently have:

  1. Targeted Advertising: Use streaming data to identify potential advertising audiences.
  2. Finding Support Acts: Use data to find the best support bands for your tour.

Conclusion: The Importance of Understanding Data

There are countless applications for data that can benefit artists and managers. It's crucial now more than ever to educate yourself on these topics. Engage with experts and explore all potential applications for data in your career.

In summary, harnessing the power of data is essential in navigating the digital landscape and fostering a robust connection with your audience. This understanding can determine the success of an artist in the current music industry.

About the instructor

Katie Melua
Katie Melua

Katie Melua is one of the UK's most successful recording artists, with more than 11 million albums sold worldwide and a string of multi-platinum releases. Born Ketevan Melua in Kutaisi, Georgia, in 1984, she moved with her family to Belfast as a child and later studied at the BRIT School in London, where she was discovered by songwriter and producer Mike Batt. Her debut album 'Call Off the Search' (2003), released when she was 19, spent six weeks at No. 1 in the UK and went six-times platinum, driven by the hit single 'The Closest Thing to Crazy'. Its follow-up 'Piece by Piece' (2005) topped charts across Europe and featured her signature song 'Nine Million Bicycles'. In 2006 she earned a place in the Guinness World Records book by playing the deepest underwater concert ever staged, 303 metres below sea level on a North Sea gas platform. A remarkable run of top-ten albums followed — 'Pictures' (2007), the William Orbit-produced 'The House' (2010), 'Secret Symphony' (2012) and 'Ketevan' (2013) — as Melua refined a sound that moves effortlessly between jazz, folk and classic pop songwriting. 'In Winter' (2016), recorded in Georgia with the Gori Women's Choir and produced by Melua herself, revealed a new depth to her artistry. Her recent work is her most personal: 'Album No. 8' (2020) and 'Love & Money' (2023) drew some of the strongest reviews of her career, and 'Live at the Royal Albert Hall' (2024) celebrated two decades at the top of British music. She remains a captivating live performer, touring extensively across Europe and beyond. read more

What's included?

40 lessons (2h 33m)
Advanced video features
Mobile, tablet & desktop
100% satisfaction guarantee
View course info