How can we help?
Search our guides and answers — subscriptions, the lesson player, sheet music, and more.
New here?
Start with "How to use MusicGurus"
A short guided tour of your account, the lesson player and your subscription.
Popular questions
Redeem a code or voucher
Where to enter gift, discount and trial codes — and what each kind unlocks.
Cancel your subscription
Cancel any time from Account → Membership → Manage billing; access continues to period end.
How to slow down a section of sheet music
Use the tempo control in the interactive score to practise any passage slowly — pitch stays correct.
What is MusicGurus?
An online music school with video courses and interactive sheet music from professional musicians.
Refund policy
30-day money-back guarantee on subscriptions, and a fair review of unexpected charges.
Do you offer a free trial?
How trials and offers work, and the 30-day money-back guarantee that always applies.
How much does MusicGurus cost?
One subscription in monthly, quarterly or annual — with a 30-day money-back guarantee. Songbooks are separate.
I can’t access a course or songbook I bought
Almost always the wrong account — access is tied to the email you used to buy or subscribe.
Browse by topic
Getting started
New to MusicGurus? Set up your account, pick a plan, and find your first course.
Lesson player
Video lessons, interactive sheet music, slowing down and looping passages.
Songbooks & sheet music
Buying songbooks, interactive scores, downloads and printing.
Account & billing
Subscriptions, refunds, plan changes, currency and invoices.
Codes, gifts & offers
Redeem a code or voucher, buy a gift, and how offers work.
Troubleshooting
Playback problems, login issues, password resets and missing emails.
About the platform
Who teaches, what levels we cover, and how MusicGurus compares.
Still need help?
Our support team replies within one working day.