Troubleshooting
Playback problems, login issues, password resets and missing emails.
The video won’t play
Fix most playback problems with a refresh, a different browser, or an extensions check.
I can’t log in
Wrong email, forgotten password, or a sign-in method mismatch — how to get back in.
Reset your password
Request a reset link from the login page and set a new password in a minute.
Emails from MusicGurus aren’t arriving
Receipts, password resets or gift codes missing? Spam folders are the usual culprit.
Supported browsers and devices
Use a current Chrome, Safari, Edge or Firefox on desktop, tablet or phone.
Using MusicGurus on your phone or tablet
The lesson player works in the mobile browser — videos and interactive scores included.
I can’t access a course or songbook I bought
Almost always the wrong account — access is tied to the email you used to buy or subscribe.
Other topics
Still need help?
Our support team replies within one working day.