Terms & Conditions

Last updated: 7 July 2026

Please read these Terms and Conditions (“Terms”) carefully before using MusicGurus. They form a legally binding agreement between you and us and set out the terms on which we provide the MusicGurus website, apps and services (together, the “Service”).

By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. Who we are and how to contact us

The Service is operated by Music Education Technologies Ltd (“MusicGurus”, “we”, “us”, “our”), a company registered in England and Wales under company number 08615775, registered office 83 Lavender Hill, London SW11 5QL, United Kingdom. You can contact us at support@musicgurus.com.

2. Eligibility and your account

You must be at least 18 years old to create an account. Anyone under 18 may use the Service only with the involvement and consent of a parent or legal guardian, who accepts these Terms on their behalf.

When you create an account you must give accurate, complete and current information, and keep it up to date. You are responsible for keeping your password confidential and for all activity that takes place under your account. Your account is personal to you and must not be shared. Please notify us immediately at support@musicgurus.com if you believe your account has been compromised or used without your authorisation.

3. The Service

MusicGurus provides online music education, including video courses and lessons, interactive notation, practice tools and sheet music. We offer both subscription access to our library and one-off purchases of individual courses and sheet music. Some features are powered by artificial intelligence (such as recommendations and a practice coach); these are provided to support your learning and may occasionally produce inaccurate results, so you should use your own judgement.

We may update, add to, or withdraw content and features from time to time to improve the Service. We will not make changes that materially reduce the core benefits of a plan you have paid for during your current billing period without offering you a fair remedy.

4. Subscriptions, billing and renewals

To use paid parts of the Service you must provide a valid payment method. Payments are processed securely by our payment provider, Stripe; we do not store your full card details.

• Recurring billing. Paid subscriptions are billed in advance on a recurring basis (for example monthly or annually, depending on the plan you choose) and renew automatically at the then-current price until you cancel. By subscribing, you authorise us (via Stripe) to charge your payment method the applicable fee, plus any taxes, at the start of each billing period.
• Different plans. We may offer different plans and promotional offers with their own conditions, which will be disclosed to you at sign-up. We may change or withdraw plans in future.
• Price changes. We may change our fees. We will give you reasonable advance notice by email before a price change affects you, and the new price will apply from your next renewal. If you do not agree to a price change, you can cancel before it takes effect.
• Taxes. Prices may be shown inclusive or exclusive of VAT or other applicable taxes depending on your location; any such taxes will be applied at checkout as required.

5. Free trials, discount codes and gift codes

We may offer free trials, discount codes, trial codes or gift codes. Unless stated otherwise, a free trial converts into a paid subscription at the end of the trial period unless you cancel beforehand. Codes are subject to any additional terms disclosed when they are offered, may have expiry dates, and cannot be exchanged for cash.

6. Your right to cancel and our refund policy

Because we supply digital content and services:

• Statutory 14-day cancellation right. As a consumer, you normally have the right to cancel a purchase within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, where you ask us to begin providing digital content or a subscription immediately, you acknowledge that you will lose this 14-day cancellation right once the content has been delivered or the service has begun, to the extent permitted by law. We ask for your agreement to this at the point of purchase.
• Cancelling a subscription. You can cancel your subscription at any time from your dashboard or by contacting us. Cancellation takes effect at the end of your current billing period; you keep access until then, and you will not be charged again after that.
• Refunds. Except where you have a statutory right to a refund (for example if the Service is faulty, not as described, or not provided with reasonable care and skill under the Consumer Rights Act 2015), fees already paid for the current period are generally non-refundable and we do not provide refunds or credits for partially used periods. This does not affect your legal rights. We may, at our discretion, offer a refund, discount or credit in individual cases; doing so does not oblige us to do so again.

7. One-off course and sheet music purchases

Courses you purchase individually (outside a subscription) remain available to you under our lifetime access guarantee, even if you later cancel a subscription. Content that you access only as part of a subscription will no longer be available once that subscription ends. Sheet music and other downloads are licensed to you for your personal, non-commercial use.

8. Acceptable use and licence to you

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service and its content for your own personal, non-commercial music education. You must use the Service lawfully and, in particular, you agree not to:

• copy, download (other than caching or downloads we expressly provide for personal use), record, reproduce, distribute, publicly perform, sell, sub-licence or create derivative works from our content without our written permission;
• use the Service or its content for any commercial purpose;
• share your account or otherwise give others unauthorised access;
• circumvent, disable or interfere with any security, access-control or content-protection features;
• use any robot, spider, scraper or other automated means to access the Service, or carry out any data-mining or extraction;
• reverse engineer, decompile or disassemble any part of the Service, except to the extent this restriction is prohibited by law;
• introduce any virus, malware or other harmful code, or otherwise disrupt the Service.

9. Content you share, recordings and community features

The Service may let you share content with other members — for example messages, ratings, profile details, and recordings of your playing that you either upload to us (video, audio or images) or share by linking to a third-party service such as YouTube (together, “User Content”). Shared User Content, together with your display name and profile, may appear in a community feed and be visible to other members, including people who follow you.

Ownership and licence. You keep ownership of your User Content. By sharing it, you grant us and other users of the Service a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, stream and display it for the purpose of operating and providing the Service and its community features. This licence ends when you delete your User Content, except that copies may remain with members who have already accessed it and in our backups for a limited period.

Your responsibilities. You are responsible for what you share and confirm that: (a) you own your User Content or have all rights, consents and permissions needed to share it; (b) sharing it — including any music, performances, images or other works of third parties that it contains — does not infringe anyone’s intellectual property, privacy or other rights or break any law; and (c) it complies with the acceptable-use rules in section 8. You are responsible for obtaining any licences needed to record or share performances of works you do not own (for example cover versions of songs).

Community rules. When using community and social features, you must not upload, link to or share content that is unlawful, infringing, misleading, hateful, harassing, threatening, obscene, or that includes other people’s personal information without their consent. Please be respectful of other members.

Moderation and takedown. We are not obliged to monitor User Content, but we may review, moderate, refuse, remove or disable access to any User Content, and suspend or terminate accounts, where we reasonably consider it breaches these Terms or is otherwise objectionable. If you believe content on the Service infringes your rights, please contact us at support@musicgurus.com so we can investigate and, where appropriate, remove it.

Third-party links. Where you share content by linking to a third-party service such as YouTube, your and other members’ access to that content is also subject to that service’s own terms and privacy policy.

10. Intellectual property

The Service and all of its content (other than User Content) — including videos, notation, sheet music, text, graphics, logos and software — are owned by or licensed to Music Education Technologies Ltd and are protected by copyright, trademark and other laws. Except for the limited licence in section 8, no rights are granted to you. Our name, logo and branding may not be used without our prior written consent.

11. Third-party services and links

The Service relies on and may link to third-party services (for example Stripe for payments, Vimeo for video and Soundslice for notation). Your use of those services may be subject to their own terms and privacy policies. We are not responsible for the content or practices of third-party sites or services, and you use them at your own risk.

12. Availability, accuracy and “as is”

We work hard to keep the Service available and its information accurate, but we do not guarantee that it will always be available, uninterrupted, error-free or free of harmful components, or that information (including prices and descriptions) will always be complete and accurate. Where we discover an error in a price or description, we may correct it and, if you have been affected, we will contact you. Nothing in this section limits your statutory rights as a consumer.

13. Our liability to you

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so — this includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any breach of the rights implied by the Consumer Rights Act 2015 (including that the Service is provided with reasonable care and skill).

Subject to the above, we are not liable for losses that were not foreseeable, losses not caused by our breach, or business losses (the Service is for personal, non-commercial use). Where we are liable to you, our total liability arising out of or in connection with these Terms will not exceed the greater of the amount you paid us in the 12 months before the event giving rise to the claim, or £100.

14. Indemnity

If you are using the Service other than as a consumer, you agree to indemnify us against any claims, losses and costs arising from your breach of these Terms, your misuse of the Service, or your User Content. This does not apply to you where you use the Service as a consumer.

15. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you seriously or repeatedly breach these Terms, or where we are required to by law, giving you notice where it is reasonable to do so. If we end your access other than because of your breach, we will refund any fees you have paid for services you have not received. Sections that by their nature should survive termination (such as intellectual property, liability and governing law) will continue to apply.

16. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will give you reasonable notice (for example by email or on the Service) before it takes effect. By continuing to use the Service after changes take effect, you accept the revised Terms. If you do not agree, you should stop using the Service and may cancel.

17. Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of England and Wales. If you are a consumer, you benefit from any mandatory protections of the country in which you live, and you may bring proceedings in the courts of England and Wales or, where the law allows, in the courts of your home country. We are always happy to try to resolve disputes informally first — please contact us at support@musicgurus.com. If we cannot resolve a dispute, alternative dispute resolution (ADR) may be available.

18. General

These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service. If any part of these Terms is found to be invalid or unenforceable, the rest will continue to apply. Our failure to enforce a right is not a waiver of it. We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights.

Contact us

Music Education Technologies Ltd, 83 Lavender Hill, London SW11 5QL, United Kingdom · support@musicgurus.com