Trinity Digital Theory Exams FAQs

Visit trinity.musicgurus.com, select “Digital Theory Exam,” choose your grade, and complete payment online. Once payment is processed, your exam is immediately available, and you have 28 days to start it from your dashboard.

Yes. If you mistakenly register for the wrong exam type (e.g., theory instead of practical), contact MusicGurus support promptly. If the exam hasn’t been taken, a refund can be issued within a few days, allowing you to rebook the correct exam.

All emails, including the exam link and candidate ID, are sent to the booking account holder. Candidates do not receive emails directly, so if you book on behalf of a student, forward them the details.

You need:

• A desktop or laptop (no tablets/phones)
• Google Chrome or Microsoft Edge browser
• Working webcam and microphone
• Stable internet connection (minimum ~3 Mbps upload)

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You can test your setup using the Exam Guide in your dashboard before the real exam.

Ensure:

• Camera and mic permissions are granted in your browser and system settings
• No other apps (Zoom, Teams, FaceTime) are using your camera/mic
• You’re not using an external display
  

If issues persist, try another browser (Edge/Chrome), restart your computer, or use a different machine.

This happens when your browser blocks the cookies needed to authenticate your exam session. Enable third-party cookies in browser settings, clear your cache, disable any privacy-blocking extensions, and restart your browser. If the error causes you to run out of time, contact support for a free resit.

If notation or questions fail to load, it’s often due to internet or browser security settings. Exit the exam and contact support—resits can be issued. Before retaking, check the Exam Guide to confirm the system works on your device.

Once you click “Start Exam,” you have 120 or 180 minutes to complete it depending on the grade, regardless of interruptions or disconnections. If technical problems prevent completion, contact support to request a resit.

Yes. When booking, you can enter an organisation’s name or update applicant details before payment. These can be changed for future bookings as needed.

Certificates are issued digitally via Trinity College London. The email goes to the booking email address, and the certificate can be shared or printed. For candidates under 18, certificates are linked to the parent/guardian email but can be transferred when they turn 18.