# MusicGurus

> Online music education platform: subscribe to video courses from professional musicians; buy or stream interactive sheet music.

## Help center

### Getting started
> New to MusicGurus? Set up your account, pick a plan, and find your first course.

- [How to use MusicGurus](https://www.musicgurus.com/help/getting-started/how-to-use-musicgurus): A five-step guided path from creating your account to managing your subscription.
- [What is MusicGurus?](https://www.musicgurus.com/help/getting-started/what-is-musicgurus): An online music school with video courses and interactive sheet music from professional musicians.
- [Do you offer a free trial?](https://www.musicgurus.com/help/getting-started/free-trial): How trials and offers work, and the 30-day money-back guarantee that always applies.
- [Choosing your first course](https://www.musicgurus.com/help/getting-started/choosing-your-first-course): Pick by instrument and level, or take the 30-second quiz for personalised recommendations.
- [Create your account and choose a plan](https://www.musicgurus.com/help/getting-started/create-account-start): Sign up with email, Google or Facebook, then pick monthly, quarterly or annual.
- [Find and start a course](https://www.musicgurus.com/help/getting-started/find-and-start-course): Browse or search the catalogue, open a course, and press play on the first lesson.
- [Use the lesson player](https://www.musicgurus.com/help/getting-started/use-lesson-player): Video lessons, interactive sheet music, and how to switch between them.
- [Track progress, bookmarks and downloads](https://www.musicgurus.com/help/getting-started/track-progress-downloads): Completed lessons, resuming where you stopped, bookmarking courses, and lesson downloads.
- [Manage your subscription](https://www.musicgurus.com/help/getting-started/manage-your-subscription): Change plan, update payment details, see invoices, or cancel — from your account settings.

### Lesson player
> Video lessons, interactive sheet music, slowing down and looping passages.

- [How to slow down a section of sheet music](https://www.musicgurus.com/help/lesson-player/slow-down-sheet-music): Use the tempo control in the interactive score to practise any passage slowly — pitch stays correct.
- [Loop a section to practise it](https://www.musicgurus.com/help/lesson-player/loop-a-section): Select a passage in the interactive score and repeat it hands-free while you practise.
- [Switch between video, score and notation views](https://www.musicgurus.com/help/lesson-player/switch-instrument-view): Toggle between the teaching video and the interactive score, and change how the notation is displayed.
- [Download lesson PDFs and resources](https://www.musicgurus.com/help/lesson-player/download-sheet-music-pdf): Lessons with supporting files show a Downloads section — PDFs, backing tracks and more.

### Songbooks & sheet music
> Buying songbooks, interactive scores, downloads and printing.

- [Buying a songbook](https://www.musicgurus.com/help/sheet-music/buying-a-songbook): Songbooks are one-off purchases you keep — separate from a course subscription.
- [Interactive vs printable sheet music](https://www.musicgurus.com/help/sheet-music/print-vs-digital): Practise with the interactive score in the browser, or print the PDF where one is included.
- [Multiple instruments and arrangements](https://www.musicgurus.com/help/sheet-music/multiple-arrangements): Some songbooks include parts or arrangements for more than one instrument.
- [How interactive songbooks work](https://www.musicgurus.com/help/sheet-music/interactive-songbooks): Playback with synced notation, tempo control, looping — sheet music you practise with.

### Account & billing
> Subscriptions, refunds, plan changes, currency and invoices.

- [Cancel your subscription](https://www.musicgurus.com/help/account-billing/cancel-subscription): Cancel any time from Settings → Membership → Manage billing; access continues to period end.
- [Refund policy](https://www.musicgurus.com/help/account-billing/refund-policy): 30-day money-back guarantee on subscriptions, and a fair review of unexpected charges.
- [Switching between monthly, quarterly and annual](https://www.musicgurus.com/help/account-billing/switching-plans): Change plan any time from the billing portal; annual has the lowest effective monthly rate.
- [Currency and pricing](https://www.musicgurus.com/help/account-billing/currency): Prices display — and charge — in GBP, USD or EUR; change currency with the footer picker.
- [Invoices and receipts](https://www.musicgurus.com/help/account-billing/invoices-receipts): Receipts are emailed for every payment; the billing portal holds your full invoice history.
- [How much does MusicGurus cost?](https://www.musicgurus.com/help/account-billing/how-much-does-it-cost): One subscription in monthly, quarterly or annual — with a 30-day money-back guarantee. Songbooks are separate.
- [My payment didn’t go through](https://www.musicgurus.com/help/account-billing/payment-declined): Declined cards are usually a bank check or a card detail — a few quick fixes before contacting us.

### Codes, gifts & offers
> Redeem a code or voucher, buy a gift, and how offers work.

- [Redeem a code or voucher](https://www.musicgurus.com/help/codes-gifts/redeem-a-code): Where to enter gift, discount and trial codes — and what each kind unlocks.
- [Buy a gift](https://www.musicgurus.com/help/codes-gifts/buy-a-gift): Gift MusicGurus to someone — they redeem a code, no account needed until then.
- [Student discount](https://www.musicgurus.com/help/codes-gifts/student-discount): Verify your student status through Student Beans or UNiDAYS to unlock a discount at checkout.

### Troubleshooting
> Playback problems, login issues, password resets and missing emails.

- [The video won’t play](https://www.musicgurus.com/help/troubleshooting/video-wont-play): Fix most playback problems with a refresh, a different browser, or an extensions check.
- [I can’t log in](https://www.musicgurus.com/help/troubleshooting/login-issues): Wrong email, forgotten password, or a sign-in method mismatch — how to get back in.
- [Reset your password](https://www.musicgurus.com/help/troubleshooting/reset-password): Request a reset link from the login page and set a new password in a minute.
- [Emails from MusicGurus aren’t arriving](https://www.musicgurus.com/help/troubleshooting/emails-not-arriving): Receipts, password resets or gift codes missing? Spam folders are the usual culprit.
- [Supported browsers and devices](https://www.musicgurus.com/help/troubleshooting/browser-support): Use a current Chrome, Safari, Edge or Firefox on desktop, tablet or phone.
- [Using MusicGurus on your phone or tablet](https://www.musicgurus.com/help/troubleshooting/mobile-playback): The lesson player works in the mobile browser — videos and interactive scores included.
- [I can’t access a course or songbook I bought](https://www.musicgurus.com/help/troubleshooting/cant-access-purchase): Almost always the wrong account — access is tied to the email you used to buy or subscribe.

### About the platform
> Who teaches, what levels we cover, and how MusicGurus compares.

- [Who teaches on MusicGurus?](https://www.musicgurus.com/help/about/who-teaches): Working professional musicians and educators — 100+ gurus across instruments.
- [What levels do you cover?](https://www.musicgurus.com/help/about/what-levels): Beginner to advanced — filter the catalogue by level to find your fit.
- [Is there a mobile app?](https://www.musicgurus.com/help/about/mobile-app-status): MusicGurus runs fully in the mobile browser today; add it to your home screen for app-like access.
- [How MusicGurus compares](https://www.musicgurus.com/help/about/how-compares): Structured, instrument-specific courses with interactive sheet music — not one-off masterclasses.

## Catalog

- [Courses](https://www.musicgurus.com/courses): Full catalog of video courses from professional musicians
- [Sheet music](https://www.musicgurus.com/sheet-music): Songbooks and interactive scores (Soundslice playback)
- [Gurus](https://www.musicgurus.com/gurus): The teachers — working professional musicians
- [Learn](https://www.musicgurus.com/learn): Curated learning collections by instrument and style
- [Pricing](https://www.musicgurus.com/pricing): Subscription plans and free trial